Who Did What, and When: Staff Accountability Without Micromanaging ใครทำอะไร เมื่อไหร่: ตรวจสอบพนักงานได้โดยไม่ต้องจ้องตลอดเวลา

In a lot of small hotels, everyone shares one login. It's simple to set up, but it means there's no way to know who actually did what. A room gets marked clean and it wasn't. A booking gets changed and nobody knows who changed it. When something goes wrong, there's no way to trace it back.

LodgePMS gives every staff member their own account and role — front desk, housekeeping, maintenance, manager, or owner. Each role sees only what's relevant to their job: front desk sees reservations and check-ins, housekeeping sees room status and cleaning tasks, maintenance sees repair requests.

Because every action is tied to a real account, every check-in, every room status update, every invoice, and every booking edit is logged against a specific person. If a room was marked clean at 2pm, you know exactly who marked it. If a reservation's dates were changed, you know who changed them and when.

This isn't about surveillance — it's about being able to answer a simple question when something needs fixing: who handled this? Adding a new staff member takes a minute. They log in with their own email, and the system automatically takes them to the screens relevant to their role, on both the desktop app and the mobile app.

For an owner who can't be on-site every hour, this is the difference between guessing what happened and knowing.